Concepedia

Public Sector Chatbots

Public Sector Chatbots is an artificial intelligence–driven interactive system designed for governmental and public service delivery contexts, distinguished by its capacity to automate citizen engagement, provide official information, and facilitate administrative transactions through natural language interfaces in official public institutions.

46

Publications

3.3K

Citations

150

Authors

77

Institutions

Publications per year

2017–2026

44

Parents

Publications

46

Chatbots in the fight against the COVID-19 pandemic

Adam S. Miner, Liliana Laranjo, A. Baki Kocaballı · npj Digital Medicine · 2020 · 321 citations · Full text

, , +17

An experimental study of public trust in AI chatbots in the public sector

Naomi Aoki · Government Information Quarterly · 2020 · 316 citations

, , +14

Improving public services using artificial intelligence: possibilities, pitfalls, governance

Paul Henman · Asia Pacific Journal of Public Administration · 2020 · 278 citations

, , +17

Algorithmic Government: Automating Public Services and Supporting Civil Servants in using Data Science Technologies

Zeynep Engin, Philip Treleaven · The Computer Journal · 2018 · 277 citations · Full text

, , +17

Public and private value creation using artificial intelligence: An empirical study of AI voice robot users in Chinese public sector

Changlin Wang, Thompson S.H. Teo, Marijn Janssen · International Journal of Information Management · 2021 · 149 citations

, , +15

1–5 of 46

Authors

150

  1. TM
    Tendai Makasi

    Victoria University of Wellington, New Zealand

    3 publications · 105 citations

    3

    h-index

  2. AN
    Alireza Nili

    Queensland University of Technology, Australia

    3 publications · 105 citations

    3

    h-index

  3. ET
    Efthimios Tambouris

    University of Macedonia, Greece

    3 publications · 65 citations

    3

    h-index

  4. KC
    Kevin C. Desouza

    Queensland University of Technology, Australia

    3 publications · 105 citations

    3

    h-index

  5. MT
    Mary Tate

    Victoria University of Wellington, New Zealand

    3 publications · 105 citations

    3

    h-index

1–5 of 150

Institutions

77

  1. University of Macedonia

    Thessaloniki, Greece

    3 h-index

    7 publications

    152 citations

  2. Victoria University of Wellington

    Wellington, New Zealand

    3 h-index

    3 publications

    105 citations

  3. Queensland University of Technology

    Brisbane, Australia

    3 h-index

    9 publications

    315 citations

  4. Delft University of Technology

    Delft, The Netherlands

    2 h-index

    2 publications

    232 citations

  5. SINTEF

    Trondheim, Norway

    2 h-index

    3 publications

    133 citations

  6. Universidade de Brasília

    Brasília, Brazil

    2 h-index

    9 publications

    296 citations

  7. Hellenic Open University

    Pátrai, Greece

    2 h-index

    2 publications

    44 citations

  8. The University of Queensland

    Brisbane, Australia

    2 h-index

    2 publications

    406 citations

1–8 of 77

Venues

  1. Government Information Quarterly

    3 publications · 438 citations

    3

    h-index

  2. JMIR Human Factors

    2 publications · 157 citations

    2

    h-index

  3. 2

    h-index

  4. The Computer Journal

    1 publications · 277 citations

    1

    h-index

  5. 1

    h-index

1–5