Statistics
Publications
4
Citations
122
H-Index
4
Active since
2020
Affiliations
Tendai Makasi is an author at Victoria University of Wellington specializing in public administration, public management, and public sector chatbots.
Publications per year
2020–2022
4
4
A Typology of Chatbots in Public Service Delivery
Tendai Makasi, Alireza Nili, Kevin C. Desouza et al. · IEEE Software · 2021 · 56 citations
Public Affairs, Public Administration, Public Management +11
Chatbot-mediated public service delivery
Tendai Makasi, Alireza Nili, Kevin C. Desouza et al. · First Monday · 2020 · 30 citations · Full text
Public Affairs, Public Administration, Public Management +14
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