Problem Management Metrics is a formal construct in service management that belongs to the class of performance measurement systems and specifically quantifies the effectiveness, efficiency, and impact of problem identification, root cause analysis, resolution, and prevention within IT service operations.
6
Publications
168
Citations
10
Authors
7
Institutions
Publications per year
2017–2026
0
Parents
Publications
6
1–5 of 6
Authors
10
- HK
1
h-index
- KM
1
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- RW
1
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- MJ
1
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- SF
1
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1–5 of 10
Institutions
7
Hobart and William Smith Colleges
Geneva, United States
1 h-index
2 publications
20 citations
United States Army Medical Command
San Antonio, United States
1 h-index
1 publications
11 citations
University of Eastern Finland
Joensuu, Finland
1 h-index
2 publications
114 citations
Florida State University
Tallahassee, United States
1 h-index
1 publications
29 citations
Western Carolina University
Cullowhee, United States
1 h-index
1 publications
35 citations
United States Department of the Army
Arlington, United States
1 h-index
1 publications
11 citations
Tieto (Finland)
Helsinki, Finland
1 h-index
1 publications
57 citations
1–7 of 7
Venues
- IEEE Software
1 publications · 11 citations
1
h-index
- European Journal of Operational Research
1 publications · 26 citations
1
h-index
- Omega
1 publications · 35 citations
1
h-index
- European Journal of Information Systems
EJIS · 1 publications · 29 citations
1
h-index
- Data Archiving and Networked Services (DANS)
Repository · 1 publications · 37 citations
1–5