Concepedia

Predictive Guest Analytics

Predictive Guest Analytics is a data-driven analytical framework within digital guest engagement that utilizes historical and real-time guest interaction data, machine learning algorithms, and behavioral modeling to forecast future guest preferences, behaviors, and service expectations, thereby enabling proactive personalization and operational decision-making in hospitality and service environments.

4

Publications

148

Citations

11

Authors

9

Institutions

Publications per year

2017–2026

4

Parents

Publications

4

Identifying unreliable online hospitality reviews with biased user-given ratings: A deep learning forecasting approach

Tianxiang Zheng, Feiran Wu, Rob Law et al. · International Journal of Hospitality Management · 2020 · 55 citations

, , +13

Generative artificial intelligence in hospitality and tourism: future capabilities, AI prompts and real-world applications

Mahmoud Ibraheam Saleh · Journal of Hospitality Marketing & Management · 2025 · 52 citations

, , +17

How features embedded in eWOM predict hotel guest satisfaction: an application of artificial neural networks

Aakash Aakash, Abhishek Tandon, Anu G. Aggarwal · Journal of Hospitality Marketing & Management · 2021 · 26 citations

, , +14

Exploring gender-based influences on key features of Airbnb accommodations

Manuel J. Sánchez‐Franco, Manuel Alonso Dos Santos · Economic Research-Ekonomska Istraživanja · 2020 · 15 citations · Full text

, , +16

1–4 of 4

Authors

11

  1. AT
    Abhishek Tandon

    University of Delhi, India

    1 publications · 26 citations

    1

    h-index

  2. MI
    Mahmoud Ibraheam Saleh

    Helwan University, Egypt

    1 publications · 52 citations

    1

    h-index

  3. RL
    Rob Law

    Hong Kong Polytechnic University, Hong Kong SAR China

    1 publications · 55 citations

    1

    h-index

  4. AG
    Anu G. Aggarwal

    University of Delhi, India

    1 publications · 26 citations

    1

    h-index

  5. RW
    Rong Wu

    Guangdong University of Technology, China

    1 publications · 55 citations

    1

    h-index

1–5 of 11

Institutions

9

  1. Universidad de Granada

    Granada, Spain

    1 h-index

    1 publications

    15 citations

  2. Helwan University

    Cairo, Egypt

    1 h-index

    1 publications

    52 citations

  3. University of Delhi

    New Delhi, India

    1 h-index

    2 publications

    52 citations

  4. Adam Mickiewicz University in Poznań

    Poznan, Poland

    1 h-index

    1 publications

    55 citations

  5. Universidad de Sevilla

    Seville, Spain

    1 h-index

    1 publications

    15 citations

  6. Universidad Católica de la Santísima Concepción

    Concepción, Chile

    1 h-index

    1 publications

    15 citations

  7. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    1 h-index

    1 publications

    55 citations

  8. Jinan University

    Guangzhou, China

    1 h-index

    2 publications

    110 citations

1–8 of 9

Venues

  1. Journal of Hospitality Marketing & Management

    JHMM · 2 publications · 78 citations

    2

    h-index

  2. 1

    h-index

  3. Economic Research-Ekonomska Istraživanja

    1 publications · 15 citations

    1

    h-index

1–3