Concepedia

Mobile Review Systems

Mobile Review Systems is a digital feedback framework embedded within mobile hospitality applications that enables users to submit, access, and evaluate experiential reviews of services in real time, distinguishing it from general review platforms through its context-aware, location-specific, and app-integrated architecture.

19

Publications

1.3K

Citations

66

Authors

36

Institutions

Publications per year

2017–2026

11

Parents

Publications

19

Why people hate your app

Bin Fu, Jialiu Lin, Lei Li et al. · 2013 · 374 citations

, , +15

Analyzing and automatically labelling the types of user issues that are raised in mobile app reviews

Stuart Mcilroy, Nasir Ali, Hammad Khalid et al. · Empirical Software Engineering · 2015 · 188 citations

, , +12

Creation and Consumption of Mobile Word of Mouth: How Are Mobile Reviews Different?

Sam Ransbotham, Nicholas H. Lurie, Hongju Liu · Marketing Science · 2019 · 166 citations

, , +13

Crowdsourcing user reviews to support the evolution of mobile apps

Fabio Palomba, Mario Linares‐Vásquez, Gabriele Bavota et al. · Journal of Systems and Software · 2017 · 116 citations

, , +12

A preliminary analysis of vocabulary in mobile app user reviews

Leonard Hoon, Rajesh Vasa, Jean-Guy Schneider et al. · 2012 · 61 citations

, , +14

1–5 of 19

Authors

66

  1. AE
    Ahmed E. Hassan

    Queen's University, Canada

    3 publications · 272 citations

    3

    h-index

  2. RV
    Rajesh Vasa

    Swinburne University of Technology, Australia

    2 publications · 110 citations

    2

    h-index

  3. JS
    Jean-Guy Schneider

    Swinburne University of Technology, Australia

    2 publications · 110 citations

    2

    h-index

  4. HH
    Hanyang Hu

    Queen's University, Canada

    2 publications · 84 citations

    2

    h-index

  5. LH
    Leonard Hoon

    Swinburne University of Technology, Australia

    2 publications · 110 citations

    2

    h-index

1–5 of 66

Institutions

36

  1. Queen's University

    Kingston, Canada

    3 h-index

    10 publications

    864 citations

  2. University of Waterloo

    Waterloo, Canada

    2 h-index

    4 publications

    254 citations

  3. Swinburne University of Technology

    Melbourne, Australia

    2 h-index

    8 publications

    440 citations

  4. Universidad de Los Andes

    Bogotá, Colombia

    1 h-index

    1 publications

    116 citations

  5. Wuhan University

    Wuhan, China

    1 h-index

    2 publications

    58 citations

  6. Università della Svizzera italiana

    Lugano, Switzerland

    1 h-index

    1 publications

    116 citations

  7. China University of Geosciences

    Wuhan, China

    1 h-index

    1 publications

    15 citations

  8. Carnegie Mellon University

    Pittsburgh, United States

    1 h-index

    5 publications

    1.9K citations

1–8 of 36

Venues

  1. Empirical Software Engineering

    3 publications · 272 citations

    3

    h-index

  2. Journal of Retailing and Consumer Services

    2 publications · 58 citations

    2

    h-index

  3. International Journal of E-Services and Mobile Applications

    IJESMA · 1 publications · 15 citations

    1

    h-index

  4. Annals of Tourism Research

    1 publications · 18 citations

    1

    h-index

  5. Journal of Systems and Software

    JSS · 1 publications · 116 citations

    1

    h-index

1–5