Concepedia

It Service Problem Management

IT Service Problem Management is a core IT service governance process within the domain of IT service management that systematically identifies, analyzes, and eliminates the root causes of recurring service incidents to prevent future disruptions and improve service stability.

23

Publications

555

Citations

48

Authors

24

Institutions

Publications per year

2017–2026

8

Parents

Publications

23

Managing large-scale IS/IT projects in the public sector: Problems and causes leading to poor performance

Peerasit Patanakul · The Journal of High Technology Management Research · 2013 · 83 citations

, , +15

Implementing an ITIL-Based IT Service Management Measurement System

Antti Lahtela, Marko Jäntti, Jukka Kaukola · 2010 · 57 citations

, , +16

Knowledge Guided Hierarchical Multi-Label Classification Over Ticket Data

Chunqiu Zeng, Wubai Zhou, Tao Li et al. · IEEE Transactions on Network and Service Management · 2017 · 45 citations

, , +13

Rule-Based Problem Classification in IT Service Management

Yixin Diao, Hani Jamjoom, David Loewenstern · 2009 · 38 citations

, , +16

Automatic problem extraction and analysis from unstructured text in IT tickets

Sumeet Agarwal, Vishalaksh Aggarwal, Anurag Akula et al. · IBM Journal of Research and Development · 2017 · 34 citations

, , +15

1–5 of 23

Authors

48

  1. LS
    Larisa Shwartz

    IBM Research - Thomas J. Watson Research Center, United States

    4 publications · 114 citations

    4

    h-index

  2. GY
    Genady Ya. Grabarnik

    IBM Research - Thomas J. Watson Research Center, United States

    4 publications · 114 citations

    4

    h-index

  3. MJ
    Marko Jäntti

    University of Eastern Finland, Finland

    3 publications · 82 citations

    3

    h-index

  4. PM
    Patricia Marcu

    Leibniz Supercomputing Centre, Germany

    2 publications · 39 citations

    2

    h-index

  5. DL
    David Loewenstern

    IBM Research - Thomas J. Watson Research Center, United States

    2 publications · 56 citations

    2

    h-index

1–5 of 48

Institutions

24

  1. IBM Research - Thomas J. Watson Research Center

    Yorktown Heights, United States

    4 h-index

    12 publications

    318 citations

  2. IBM (United States)

    Armonk, United States

    4 h-index

    13 publications

    293 citations

  3. University of Eastern Finland

    Joensuu, Finland

    3 h-index

    6 publications

    164 citations

  4. St. John's University

    New York, United States

    2 h-index

    2 publications

    75 citations

  5. Leibniz Supercomputing Centre

    Garching, Germany

    2 h-index

    2 publications

    39 citations

  6. Florida International University

    Miami, United States

    2 h-index

    5 publications

    195 citations

  7. De Montfort University

    Leicester, United Kingdom

    1 h-index

    1 publications

    18 citations

  8. Children's Hospital of Eastern Ontario

    Ottawa, Canada

    1 h-index

    1 publications

    28 citations

1–8 of 24

Venues

  1. 2

    h-index

  2. IEEE Access

    1 publications · 27 citations

    1

    h-index

  3. IOP Conference Series Materials Science and Engineering

    Conference · 1 publications · 17 citations

    1

    h-index

  4. IBM Journal of Research and Development

    1 publications · 34 citations

    1

    h-index

  5. IEEE Transactions on Network and Service Management

    TNSM · 1 publications · 45 citations

    1

    h-index

1–5