It Operations Management

IT Operations Management is a service operation framework that governs the day-to-day execution, monitoring, and control of IT services and infrastructure to ensure consistent, reliable, and secure service delivery within organizational operational requirements.

195

Publications

8.3K

Citations

510

Authors

242

Institutions

Publications per year

2017–2026

Variants

Itom

Parents

Service Operation

Publications

195

The Potential of Generative Artificial Intelligence Across Disciplines: Perspectives and Future Directions

Keng‐Boon Ooi, Garry Wei‐Han Tan, Mostafa Al‐Emran et al. · Journal of Computer Information Systems · 2023 · 666 citations

Computing, Computer Science, Artificial Intelligence +5

Information technology and the board of directors.

Richard A. Nolan, F. Warren McFarlan · PubMed · 2005 · 491 citations

Business, Information Systems, Information Technology +17

Management by Maxim: How Business and IT Managers Can Create IT Infrastructures

Marianne Broadbent, Peter Weill · Sloan management review · 1997 · 435 citations

Business, Information Systems, Information Technology +16

IT Project Management: Infamous Failures, Classic Mistakes, and Best Practices.

R. Ryan Nelson · Journal of the Association for Information Systems · 2007 · 344 citations

Management, Information Technology, Project Management +17

Impact of Information Technology Management Practices on Customer Service

Jahangir Karimi, Toni M. Somers, Yash P. Gupta · Journal of Management Information Systems · 2001 · 333 citations

Business, Information Technology, Marketing +15

1–5 of 195

Authors

510

CB
Claudio Bartolini
Hewlett-Packard (United States), United States
5 publications · 157 citations
5
h-index
SH
Stewart H. C. Wan
Hong Kong Science and Technology Parks Corporation, Hong Kong SAR China
4 publications · 60 citations
4
h-index
AC
Aileen Cater‐Steel
University of Southern Queensland, Australia
4 publications · 230 citations
4
h-index
YC
Yuk‐Hee Chan
Hong Kong Polytechnic University, Hong Kong SAR China
3 publications · 37 citations
3
h-index
SC
Sue Conger
University of Dallas, United States
3 publications · 100 citations
3
h-index

1–5 of 510

Institutions

242

1–8 of 242

Venues

Information Systems Management
5 publications · 152 citations
5
h-index
International Journal of Information Management
4 publications · 158 citations
4
h-index
Communications of the ACM
4 publications · 323 citations
4
h-index
Journal of Global Information Management
3 publications · 73 citations
3
h-index
IEEE Communications Magazine
2 publications · 59 citations
3
h-index

1–5