Concepedia

Frontline Decision-making

Frontline Decision-Making is a type of public sector decision-making that occurs at the operational level where civil servants directly interact with citizens and exercise discretion in applying rules, policies, or procedures to individual cases.

48

Publications

2.7K

Citations

99

Authors

65

Institutions

Publications per year

2017–2026

26

Parents

Publications

48

Moving Beyond Discretion and Outcomes: Examining Public Management from the Front Lines of the Welfare System

Jodi Sandfort · Journal of Public Administration Research and Theory · 2000 · 315 citations · Full text

, , +11

Understanding Street‐Level Bureaucrats' Decision Making: Determining Eligibility in the Social Security Disability Program

Lael R. Keiser · Public Administration Review · 2010 · 313 citations

, , +17

‘Street‐level Bureaucracy’ Revisited: The Changing Face of Frontline Discretion in Adult Social Care in England

Kathryn A. Ellis · Social Policy and Administration · 2011 · 213 citations

, , +17

The Future of Frontline Research

Anat Rafaeli, Daniel Altman, Dwayne D. Gremler et al. · Journal of Service Research · 2016 · 182 citations · Full text

, , +11

Needs Assessment, Street‐level Bureaucracy and the New Community Care

Kathryn A. Ellis, Ann E. Davis, Kirstein Rummery · Social Policy and Administration · 1999 · 147 citations · Full text

, , +13

1–5 of 48

Authors

99

  1. RW
    Randall W. Eberts

    W.E. Upjohn Institute for Employment Research, United States

    3 publications · 47 citations

    3

    h-index

  2. CJ
    Christopher J. O’Leary

    W.E. Upjohn Institute for Employment Research, United States

    3 publications · 47 citations

    3

    h-index

  3. NR
    Nadine Raaphorst

    Leiden University, Netherlands

    3 publications · 205 citations

    3

    h-index

  4. KA
    Kathryn A. Ellis

    The University of Melbourne, Australia

    2 publications · 360 citations

    2

    h-index

  5. SG
    Sandra Groeneveld

    Leiden University, Netherlands

    1 publications · 51 citations

    2

    h-index

1–5 of 99

Institutions

65

  1. Leiden University

    Leiden, The Netherlands

    4 h-index

    4 publications

    256 citations

  2. Copenhagen Business School

    Copenhagen, Denmark

    3 h-index

    5 publications

    92 citations

  3. Tampere University

    Tampere, Finland

    2 h-index

    3 publications

    79 citations

  4. University of Bedfordshire

    Luton, United Kingdom

    2 h-index

    4 publications

    654 citations

  5. Aarhus University

    Aarhus, Denmark

    2 h-index

    2 publications

    85 citations

  6. University of California, Berkeley

    Berkeley, United States

    2 h-index

    2 publications

    125 citations

  7. University of Bergen

    Bergen, Norway

    2 h-index

    3 publications

    81 citations

  8. University of Toronto

    Toronto, Canada

    1 h-index

    1 publications

    36 citations

1–8 of 65

Venues

  1. Administration & Society

    AAS · 4 publications · 276 citations

    4

    h-index

  2. Social Policy and Administration

    3 publications · 418 citations

    3

    h-index

  3. European Journal of Social Work

    2 publications · 120 citations

    3

    h-index

  4. Journal of Public Administration Research and Theory

    JPART · 3 publications · 396 citations

    3

    h-index

  5. Journal of Business Research

    JBR · 2 publications · 66 citations

    2

    h-index

1–5