Concepedia

Feedback Segmentation

Feedback Segmentation is a methodological construct in Customer Feedback Management that categorizes customer feedback into distinct groups based on shared characteristics such as feedback source, sentiment, topic, or customer demographics to enable targeted analysis and strategic response.

3

Publications

81

Citations

10

Authors

5

Institutions

Publications per year

2017–2026

1

Parents

Publications

3

1–3 of 3

Authors

10

  1. SS
    Suresh Sundaram

    Nanyang Technological University, Singapore

    1 publications · 26 citations

    1

    h-index

  2. BF
    Bernd Freisleben

    Philipps University of Marburg, Germany

    1 publications · 29 citations

    1

    h-index

  3. NJ
    Nima Jalali

    University of North Carolina at Charlotte, United States

    1 publications · 26 citations

    1

    h-index

  4. SM
    Sangkil Moon

    University of North Carolina at Charlotte, United States

    1 publications · 26 citations

    1

    h-index

  5. JE
    Jan Egger

    Graz University of Technology, Austria

    1 publications · 29 citations

    1

    h-index

1–5 of 10

Institutions

5

  1. Indian Institute of Science Bangalore

    Bengaluru, India

    1 h-index

    2 publications

    52 citations

  2. Technical University of Munich

    Munich, Germany

    1 h-index

    1 publications

    29 citations

  3. Graz University of Technology

    Graz, Austria

    1 h-index

    1 publications

    29 citations

  4. University of North Carolina at Charlotte

    Charlotte, United States

    1 h-index

    3 publications

    78 citations

  5. Philipps University of Marburg

    Marburg, Germany

    1 h-index

    4 publications

    116 citations

1–5 of 5

Venues

  1. ACM Transactions on Asian Language Information Processing

    TALIP · 1 publications · 26 citations

    1

    h-index

  2. Computerized Medical Imaging and Graphics

    CMIG · 1 publications · 29 citations

    1

    h-index

  3. Journal of Retailing and Consumer Services

    1 publications · 26 citations

    1

    h-index

1–3