Experience Coherence
Experience Coherence is a conceptual framework within luxury guest experience research that denotes the systematic alignment of sensory, emotional, and service elements across touchpoints to ensure a consistent, authentic, and memorable brand narrative throughout the customer journey.
9
Publications
331
Citations
34
Authors
23
Institutions
Publications per year
2017–2026
4
Parents
9
Taking affective explanations to heart
Julien Deonna, Fabrice Teroni · Social Science Information · 2009 · 60 citations
Halina Zielińska-Więczkowska, Waldemar Ciemnoczołowski, Kornelia Kędziora–Kornatowska et al. · Archives of Gerontology and Geriatrics · 2011 · 38 citations
1–5 of 9
34
1
h-index
1
h-index
1
h-index
1
h-index
1
h-index
1–5 of 34
23
Collegium Medicum in Bydgoszcz
Bydgoszcz, Poland
1 h-index
4 publications
152 citations

University of Johannesburg
Johannesburg, South Africa
1 h-index
2 publications
34 citations

University of London
London, United Kingdom
1 h-index
1 publications
59 citations
University of Geneva
Geneva, Switzerland
1 h-index
2 publications
120 citations
The University of Tokyo
Tokyo, Japan
1 h-index
4 publications
60 citations
Nicolaus Copernicus University
Torun, Poland
1 h-index
4 publications
152 citations
Finnish Institute of Occupational Health
Helsinki, Finland
1 h-index
2 publications
142 citations
Tokyo Medical and Dental University
Tokyo, Japan
1 h-index
4 publications
60 citations
1–8 of 23
1 publications · 23 citations
1
h-index
IJTEL · 1 publications · 59 citations
1
h-index
1 publications · 15 citations
1
h-index
JCN · 1 publications · 19 citations
1
h-index
1 publications · 71 citations
1
h-index
1–5