Experience Coherence

Experience Coherence is a conceptual framework within luxury guest experience research that denotes the systematic alignment of sensory, emotional, and service elements across touchpoints to ensure a consistent, authentic, and memorable brand narrative throughout the customer journey.

9

Publications

331

Citations

34

Authors

23

Institutions

Publications per year

2017–2026

4

Authors

34

  1. MM
    Marta Muszalik

    Collegium Medicum in Bydgoszcz, Poland

    1 publications · 38 citations

    1

    h-index

  2. FT
    Fabrice Teroni

    University of Geneva, Switzerland

    1 publications · 60 citations

    1

    h-index

  3. KK
    Kornelia Kędziora–Kornatowska

    Nicolaus Copernicus University, Poland

    1 publications · 38 citations

    1

    h-index

  4. ME
    Marc Erich Latoschik

    University of Würzburg, Germany

    1 publications · 29 citations

    1

    h-index

  5. SA
    Stephen A. Woods

    University of Surrey, United Kingdom

    1 publications · 71 citations

    1

    h-index

1–5 of 34

Venues

  1. Journal of Research in Interactive Marketing

    1 publications · 23 citations

    1

    h-index

  2. International Journal of Technology Enhanced Learning

    IJTEL · 1 publications · 59 citations

    1

    h-index

  3. Journal of Nursing Management

    1 publications · 15 citations

    1

    h-index

  4. Journal of Clinical Nursing

    JCN · 1 publications · 19 citations

    1

    h-index

  5. BMC Public Health

    1 publications · 71 citations

    1

    h-index

1–5