Concepedia

Experience Co-design

Experience Co-Design is a collaborative framework within guest journey design that systematically integrates stakeholders—particularly guests and service providers—as active partners in the creation and refinement of experiential touchpoints, thereby distinguishing itself from traditional top-down design approaches by emphasizing shared authorship and mutual value creation.

164

Publications

8.4K

Citations

758

Authors

342

Institutions

Publications per year

2017–2026

124

Variants

Co-design Of Experiences

Parents

Publications

164

Experience-based Co-design and Healthcare Improvement: Realizing Participatory Design in the Public Sector

Sara Donetto, Paola Pierri, Vicki Tsianakas et al. · The Design Journal · 2015 · 632 citations · Full text

, , +15

The Participatory Zeitgeist: an explanatory theoretical model of change in an era of coproduction and codesign in healthcare improvement

Victoria Palmer, Wayne Weavell, Rosemary Callander et al. · Medical Humanities · 2018 · 368 citations · Full text

, , +14

Power dynamics and collaborative mechanisms in co-production and co-design processes

Michelle Farr · Critical Social Policy · 2017 · 301 citations · Full text

, , +17

Overcoming Mass Confusion: Collaborative Customer Co-Design in Online Communities

Frank T. Piller, Petra Schubert, Michael Koch et al. · Journal of Computer-Mediated Communication · 2005 · 259 citations

, , +17

Employee experience: the new human resource management approach

Josh Plaskoff · Strategic HR Review · 2017 · 257 citations

, , +10

1–5 of 164

Authors

758

  1. GR
    Glenn Robert

    King's College London, United Kingdom

    16 publications · 1.9K citations

    14

    h-index

  2. FJ
    Fiona Jones

    St George's, University of London, United Kingdom

    6 publications · 129 citations

    6

    h-index

  3. VT
    Vicki Tsianakas

    King's College London, United Kingdom

    5 publications · 1.1K citations

    5

    h-index

  4. VP
    Victoria Palmer

    The University of Melbourne, Australia

    5 publications · 605 citations

    5

    h-index

  5. SD
    Sara Donetto

    King's College London, United Kingdom

    4 publications · 836 citations

    4

    h-index

1–5 of 758

Institutions

342

  1. King's College London

    London, United Kingdom

    16 h-index

    43 publications

    4.6K citations

  2. St George's, University of London

    London, United Kingdom

    10 h-index

    19 publications

    893 citations

  3. Kingston University

    London, United Kingdom

    9 h-index

    18 publications

    703 citations

  4. University College London

    London, United Kingdom

    8 h-index

    25 publications

    1.3K citations

  5. Florence Nightingale Foundation

    London, United Kingdom

    7 h-index

    13 publications

    1.3K citations

  6. Glasgow School of Art

    Glasgow, United Kingdom

    6 h-index

    8 publications

    233 citations

  7. The University of Melbourne

    Melbourne, Australia

    6 h-index

    30 publications

    3.7K citations

  8. Counties Manukau District Health Board

    Auckland, New Zealand

    6 h-index

    9 publications

    658 citations

1–8 of 342

Venues

  1. CoDesign

    8 publications · 247 citations

    8

    h-index

  2. BMC Health Services Research

    5 publications · 175 citations

    5

    h-index

  3. Patient Experience Journal

    PXJ · 5 publications · 206 citations

    5

    h-index

  4. BMJ Open

    7 publications · 197 citations

    5

    h-index

  5. JMIR mhealth and uhealth

    4 publications · 247 citations

    4

    h-index

1–5