Concepedia

Expectation-performance Gap Analysis

Expectation-Performance Gap Analysis is a measurement framework in patient satisfaction research that quantifies the discrepancy between patients' anticipated and actual healthcare experiences to evaluate service quality.

76

Publications

4.6K

Citations

155

Authors

88

Institutions

Publications per year

2017–2026

17

Parents

Publications

76

An Empirical Study of the Audit Expectation-Performance Gap

Brenda Porter · Accounting and Business Research · 1993 · 371 citations

, , +12

The Expectation-Performance Gap in Accounting Education: An Exploratory Study

Binh Bui, Brenda Porter · Accounting Education · 2009 · 343 citations

, , +9

Expectations and Performance: An Empirical Test of Bandura's Self-efficacy Theory

Robert S. Weinberg, Daniel Gould, Allen Jackson · Journal of Sport Psychology · 1979 · 313 citations

, , +13

Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government

Gregg G. Van Ryzin · Journal of Public Administration Research and Theory · 2005 · 291 citations · Full text

, , +15

Patient satisfaction in a preoperative assessment clinic: an analysis using SERVQUAL dimensions

Fatma Pakdil, Timothy N. Harwood · Total Quality Management & Business Excellence · 2004 · 243 citations

, , +17

1–5 of 76

Authors

155

  1. JD
    Juergen D. Gloeck

    University of Pretoria, South Africa

    4 publications · 92 citations

    4

    h-index

  2. BP
    Brenda Porter

    Victoria University of Wellington, New Zealand

    2 publications · 714 citations

    2

    h-index

  3. GK
    Gary K. Taylor

    University of Alabama, United States

    2 publications · 58 citations

    2

    h-index

  4. TL
    T.H. Lee

    2 publications · 42 citations

    2

    h-index

  5. KM
    Kevin M. Elliott

    Minnesota State University, Mankato, United States

    2 publications · 38 citations

    2

    h-index

1–5 of 155

Institutions

88

  1. College of Accounting

    Ljubljana, Slovenia

    3 h-index

    4 publications

    166 citations

  2. Technical University of Mombasa

    Mombasa, Kenya

    2 h-index

    2 publications

    24 citations

  3. Queensland University of Technology

    Brisbane, Australia

    2 h-index

    4 publications

    296 citations

  4. Virginia Tech

    Blacksburg, United States

    2 h-index

    3 publications

    241 citations

  5. Griffith University

    Brisbane, Australia

    2 h-index

    2 publications

    69 citations

  6. Minnesota State University, Mankato

    Mankato, United States

    2 h-index

    3 publications

    49 citations

  7. Northern University of Malaysia

    Jitra, Malaysia

    2 h-index

    3 publications

    91 citations

  8. Universitas Mahasaraswati Denpasar

    Denpasar, Indonesia

    1 h-index

    3 publications

    93 citations

1–8 of 88

Venues

  1. Managerial Auditing Journal

    MAJ · 5 publications · 418 citations

    5

    h-index

  2. UpSpace Institutional Repository (University of Pretoria)

    Repository · 4 publications · 92 citations

    4

    h-index

  3. Accounting and Business Research

    3 publications · 498 citations

    3

    h-index

  4. Corporate Governance An International Review

    2 publications · 240 citations

    2

    h-index

  5. Zenodo (CERN European Organization for Nuclear Research)

    Repository · 2 publications · 24 citations

    2

    h-index

1–5