Concepedia
Statistics
Publications
20
Citations
1.4K
H-Index
16
Active since
2004
Affiliations
Başkent University(Current)
Eastern Connecticut State University
University of Arkansas at Little Rock
Indiana University – Purdue University Fort Wayne
Eskişehir City Hospital
Fatma Pakdil is an author at Başkent University specializing in management, business, and engineering.
Top concepts
ManagementBusinessEngineeringTotal Quality ManagementCustomer SatisfactionMarketingService QualityQuality Function DeploymentDesignSystems Engineering
Publications per year
2004–2021
Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores
Fatma Pakdil, Özlem Aydın · Journal of Air Transport Management · 2007 · 306 citations
Customer Satisfaction, Weighted Servqual Scores, Airline Services +11
Patient satisfaction in a preoperative assessment clinic: an analysis using SERVQUAL dimensions
Fatma Pakdil, Timothy N. Harwood · Total Quality Management & Business Excellence · 2004 · 240 citations
Criteria for a lean organisation: development of a lean assessment tool
Fatma Pakdil, Karen Moustafa Leonard · International Journal of Production Research · 2014 · 186 citations
Total Quality Management, Engineering, Abstractlean Principles +20
The effect of organizational culture on implementing and sustaining lean processes
Fatma Pakdil, Karen Moustafa Leonard · Journal of Manufacturing Technology Management · 2015 · 165 citations
Total Quality Management, Business Culture, Value Theory +21
Implementing and sustaining lean processes: the dilemma of societal culture effects
Fatma Pakdil, Karen Moustafa Leonard · International Journal of Production Research · 2016 · 99 citations
Societal Culture Effects, Business Culture, Social Change +22
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