Concepedia

Emotional Dissonance

Emotional Dissonance is a psychological state in which an individual experiences a mismatch between the emotions they are required to display in a service role and their actual internal feelings, resulting in affective strain specific to emotional labor contexts in hospitality.

249

Publications

21.1K

Citations

501

Authors

301

Institutions

Publications per year

2017–2026

69

Parents

Publications

249

The Dimensions, Antecedents, and Consequences of Emotional Labor

John A. Morris, Daniel C. Feldman · Academy of Management Review · 1996 · 2.1K citations

, , +13

The Dimensions, Antecedents, and Consequences of Emotional Labor

Joel Morris, Daniel C. Feldman · Academy of Management Review · 1996 · 905 citations

, , +13

Emotion Work as a Source of Stress: The Concept and Development of an Instrument

Dieter Zapf, Christoph Vogt, Claudia Seifert et al. · European Journal of Work and Organizational Psychology · 1999 · 597 citations

, , +13

Managing emotions in the workplace.

John A. Morris, Daniel C. Feldman · Journal of managerial issues · 1997 · 549 citations

, , +9

Emotion work and job stressors and their effects on burnout

Dieter Zapf, Claudia Seifert, Barbara Schmutte et al. · Psychology and Health · 2001 · 510 citations

, , +16

1–5 of 249

Authors

501

  1. KS
    Klaus‐Helmut Schmidt

    TU Dortmund University, Germany

    8 publications · 595 citations

    8

    h-index

  2. DZ
    Dieter Zapf

    Goethe University Frankfurt, Germany

    8 publications · 2K citations

    8

    h-index

  3. SD
    Stefan Diestel

    TU Dortmund University, Germany

    7 publications · 670 citations

    7

    h-index

  4. AB
    Arnold B. Bakker

    Erasmus University Rotterdam, Netherlands

    6 publications · 1.1K citations

    6

    h-index

  5. CG
    Chiara Ghislieri

    University of Turin, Italy

    5 publications · 313 citations

    5

    h-index

1–5 of 501

Institutions

301

  1. TU Dortmund University

    Dortmund, Germany

    11 h-index

    23 publications

    1.9K citations

  2. Goethe University Frankfurt

    Frankfurt am Main, Germany

    10 h-index

    23 publications

    5K citations

  3. Leibniz Research Centre for Working Environment and Human Factors

    Dortmund, Germany

    8 h-index

    19 publications

    1.3K citations

  4. Nova Southeastern University

    Fort Lauderdale, United States

    6 h-index

    6 publications

    1.1K citations

  5. Erasmus University Rotterdam

    Rotterdam, The Netherlands

    5 h-index

    5 publications

    952 citations

  6. University of Turin

    Turin, Italy

    5 h-index

    24 publications

    1.5K citations

  7. Eastern Mediterranean University

    Famagusta, Cyprus

    5 h-index

    11 publications

    1.3K citations

  8. Georgia Southern University

    Statesboro, United States

    4 h-index

    5 publications

    327 citations

1–8 of 301

Venues

  1. 9

    h-index

  2. Journal of Personality and Social Psychology

    7 publications · 497 citations

    7

    h-index

  3. Frontiers in Psychology

    6 publications · 204 citations

    6

    h-index

  4. Journal of Applied Psychology

    4 publications · 796 citations

    4

    h-index

  5. 4

    h-index

1–5