Dispatch Center Operations

Dispatch Center Operations is an academic concept denoting the centralized coordination and management of emergency medical response activities, distinguished by the systematic processing of emergency calls, resource allocation, and real-time communication between dispatchers and field units within an emergency medical dispatch system.

Publications

1.6K

Citations

184

Authors

107

Institutions

Publications per year

2017–2026

Parents

Emergency Medical Dispatch

Children

Computer-aided Dispatch SystemsDispatch Performance MetricsDispatch StaffingDispatcher FatigueDispatcher StressIncident CategorizationIncident VerificationLocation DeterminationMultitasking In DispatchOperational Workflows

Publications

Handoff strategies in settings with high consequences for failure: lessons for health care operations

Emily S. Patterson · International Journal for Quality in Health Care · 2004 · 492 citations · Full text

Health Professions, Health Care Management, Health Services Administration +15

Dynamic yard crane dispatching in container terminals with predicted vehicle arrival information

Xi Guo, Shell Ying Huang, Wen Jing Hsu et al. · Advanced Engineering Informatics · 2011 · 79 citations

Management, Operations Management, Transportation Planning +16

Prehospital triage, discrepancy in priority-setting between emergency medical dispatch centre and ambulance crews

Amir Khorram‐Manesh, Kristina Lennquist Montán, Annika Hedelin et al. · European Journal of Trauma and Emergency Surgery · 2010 · 78 citations

Health Professions, Emergency Medical Services, Emergency Medicine +16

Laurence Weibel, Isabelle Gabrion, Michel Aussedat et al. · Annals of Emergency Medicine · 2003 · 74 citations

Health Professions, Emergency Medical Services, Emergency Medicine +14

Operators' experiences of emergency calls

Kerstin Forslund, Annica Kihlgren, Mona Kihlgren · Journal of Telemedicine and Telecare · 2004 · 68 citations

Health Professions, Emergency Preparedness, Crisis Management +15

1–5 of 42

Authors

184

MK
Mona Kihlgren
Örebro University Hospital, Sweden
2 publications · 79 citations
2
h-index
KF
Kerstin Forslund
Örebro University, Sweden
2 publications · 79 citations
2
h-index
EM
Emmanuel Montassier
Nantes Université, France
2 publications · 25 citations
2
h-index
YP
Y. Penverne
Nantes Université, France
2 publications · 25 citations
2
h-index
JJ
J. Jenvrin
Nantes Université, France
2 publications · 25 citations
2
h-index

1–5 of 184

Institutions

107

1–8 of 107

Venues

Resuscitation
3 publications · 61 citations
3
h-index
Journal of Emergency Medicine
2 publications · 46 citations
2
h-index
Scandinavian Journal of Trauma Resuscitation and Emergency Medicine
SJTREM · 2 publications · 48 citations
2
h-index
BMC Emergency Medicine
2 publications · 72 citations
2
h-index
Proceedings of the Human Factors and Ergonomics Society Annual Meeting
2 publications · 35 citations
2
h-index

1–5