Concepedia

Complaint Transparency

Complaint Transparency is a construct in consumer complaint resolution that denotes the degree to which organizations openly disclose the processes, status, and outcomes of complaint handling to consumers and stakeholders in a clear, accessible, and verifiable manner.

2

Publications

167

Citations

5

Authors

4

Institutions

Publications per year

2017–2026

1

Parents

Publications

2

1–2 of 2

Authors

5

  1. JH
    Jens Hogreve

    Catholic University of Eichstätt-Ingolstadt, Germany

    1 publications · 118 citations

    1

    h-index

  2. NB
    Nicola Bilstein

    Bielefeld University, Germany

    1 publications · 118 citations

    1

    h-index

  3. KH
    Kathrin Hoerner

    Bielefeld University, Germany

    1 publications · 118 citations

    1

    h-index

  4. LC
    Lloyd C. Harris

    Cardiff University, United Kingdom

    1 publications · 49 citations

    1

    h-index

  5. EO
    Emmanuel Ogbonna

    Cardiff University, United Kingdom

    1 publications · 49 citations

    1

    h-index

1–5 of 5

Institutions

4

  1. University of Warwick

    Coventry, United Kingdom

    1 h-index

    1 publications

    49 citations

  2. Catholic University of Eichstätt-Ingolstadt

    Eichstätt, Germany

    1 h-index

    2 publications

    236 citations

  3. Cardiff University

    Cardiff, United Kingdom

    1 h-index

    1 publications

    49 citations

  4. Bielefeld University

    Bielefeld, Germany

    1 h-index

    1 publications

    118 citations

1–4 of 4

Venues

  1. British Journal of Management

    1 publications · 49 citations

    1

    h-index

  2. Journal of Service Research

    JSR · 1 publications · 118 citations

    1

    h-index

1–2