Complaint Feedback Systems is a structured mechanism within organizational communication frameworks that systematically collects, analyzes, and responds to customer complaints, distinguishing itself by enabling closed-loop feedback to enhance service quality and customer satisfaction.
8
Publications
282
Citations
19
Authors
12
Institutions
Publications per year
2017–2026
0
Parents
Publications
8
Jerry Plymire · Journal of Consumer Marketing · 1991 · 111 citations
Elena Zheleva, Lise Getoor · ACM Transactions on Information Systems · 2008 · 39 citations
1–5 of 8
Authors
19
- JE
1
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- LG
1
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- CA
1
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- LS
1
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- AR
1
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1–5 of 19
Institutions
12
GL Assessment (United Kingdom)
London, United Kingdom
1 h-index
1 publications
11 citations
Modern Academy
Cairo, Egypt
1 h-index
1 publications
13 citations
Europe for Business
London, United Kingdom
1 h-index
1 publications
11 citations
Systems, Applications & Products in Data Processing (United Kingdom)
London, United Kingdom
1 h-index
1 publications
11 citations
University of Maryland, College Park
College Park, United States
1 h-index
2 publications
78 citations
Arab Academy for Science, Technology, and Maritime Transport
Alexandria, Egypt
1 h-index
2 publications
26 citations
Tufts Medical Center
Boston, United States
1 h-index
1 publications
14 citations
Universiti Malaysia Sarawak
Kuching, Malaysia
1 h-index
1 publications
12 citations
1–8 of 12
Venues
- QRB - Quality Review Bulletin
1 publications · 14 citations
1
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- ACR North American Advances
1 publications · 22 citations
1
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- International Journal of Health Care Quality Assurance
1 publications · 11 citations
1
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- Universiti Putra Malaysia Institutional Repository (Universiti Putra Malaysia)
Repository · 1 publications · 12 citations
1
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- Journal of Consumer Marketing
1 publications · 111 citations
1
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1–5