Concepedia

Channel Substitution

Channel Substitution is a strategic framework within multichannel service delivery that refers to the process by which customers switch from one service channel to another, typically driven by changes in channel attributes, user preferences, or organizational incentives, thereby reallocating service demand across the channel portfolio.

19

Publications

1.9K

Citations

49

Authors

33

Institutions

Publications per year

2017–2026

10

Parents

Publications

19

Competition Between Local and Electronic Markets: How the Benefit of Buying Online Depends on Where You Live

Chris Forman, Anindya Ghose, Avi Goldfarb · Management Science · 2008 · 559 citations · Full text

, , +17

Retailer Information Sharing with Supplier Encroachment

Song Huang, Xu Guan, Ying‐Ju Chen · Production and Operations Management · 2018 · 436 citations

, , +17

Dual-channel closed loop supply chains: forward channel competition, power structures and coordination

Benrong Zheng, Chao Yang, Jun Yang et al. · International Journal of Production Research · 2017 · 163 citations

, , +16

Remarkable breakdown voltage enhancement in AlGaN channel high electron mobility transistors

Takuma Nanjo, Misaichi Takeuchi, Muneyoshi Suita et al. · Applied Physics Letters · 2008 · 152 citations

, , +17

Competition between Local and Electronic Markets: How the Benefit of Buying Online Depends on Where You Live

Chris Forman, Anindya Ghose, Avi Goldfarb · SSRN Electronic Journal · 2007 · 126 citations · Full text

, , +17

1–5 of 19

Authors

49

  1. AG
    Avi Goldfarb

    University of Toronto, Canada

    3 publications · 730 citations

    3

    h-index

  2. CF
    Chris Forman

    Georgia Institute of Technology, United States

    2 publications · 685 citations

    2

    h-index

  3. AG
    Anindya Ghose

    New York University, United States

    2 publications · 685 citations

    2

    h-index

  4. SH
    Song Huang

    South China Agricultural University, China

    2 publications · 458 citations

    2

    h-index

  5. SI
    Svetlana Illarionova

    Skolkovo Institute of Science and Technology, Russia

    1 publications · 31 citations

    1

    h-index

1–5 of 49

Institutions

33

  1. University of Toronto

    Toronto, Canada

    3 h-index

    3 publications

    730 citations

  2. The University of Tokyo

    Tokyo, Japan

    2 h-index

    3 publications

    349 citations

  3. Cornell University

    Ithaca, United States

    2 h-index

    2 publications

    159 citations

  4. Georgia Institute of Technology

    Atlanta, United States

    2 h-index

    2 publications

    571 citations

  5. South China Agricultural University

    Guangzhou, China

    2 h-index

    3 publications

    480 citations

  6. New York University

    New York, United States

    2 h-index

    2 publications

    685 citations

  7. Hankou University

    Jiangxiangzhen, China

    1 h-index

    3 publications

    90 citations

  8. Hubei University

    Wuhan, China

    1 h-index

    1 publications

    22 citations

1–8 of 33

Venues

  1. SSRN Electronic Journal

    Repository · 2 publications · 171 citations

    3

    h-index

  2. Electronic Markets

    EM · 1 publications · 30 citations

    1

    h-index

  3. European Journal of Operational Research

    1 publications · 119 citations

    1

    h-index

  4. Information Systems Research

    ISR · 1 publications · 87 citations

    1

    h-index

  5. Procedia Manufacturing

    1 publications · 13 citations

    1

    h-index

1–5