Call-taking Interaction Analysis

Call-Taking Interaction Analysis is a methodological framework within emergency call analysis that systematically examines the sequential, linguistic, and pragmatic features of real-time interactions between emergency call-takers and callers to identify communication patterns, decision-making cues, and procedural adherence in high-stakes, time-critical contexts.

Publications

837

Citations

Authors

Institutions

Publications per year

2017–2026

Parents

Emergency Call Analysis

Publications

Rudeness at 911 Reconceptualizing Face and Face Attack

Karen Tracy, Sarah J. Tracy · Human Communication Research · 1998 · 187 citations

Social Sciences, Communication, Social Psychology +17

Intervening With Conversation Analysis in Telephone Helpline Services: Strategies to Improve Effectiveness

Alexa Hepburn, Sue Wilkinson, Carly W. Butler · Research on Language and Social Interaction · 2014 · 130 citations · Full text

Social Sciences, Communication, Communication Research Methods +11

Memory in Interaction: An Analysis of Repeat Calls to a Home Birth Helpline

Rebecca Shaw, Celia Kitzinger · Research on Language and Social Interaction · 2007 · 91 citations

Social Sciences, Psychology, Social Psychology +13

Medical dispatchers’ perception of the interaction with the caller during emergency calls - a qualitative study

Thea Palsgaard Møller, Hejdi Gamst‐Jensen, Søren Viereck et al. · Scandinavian Journal of Trauma Resuscitation and Emergency Medicine · 2021 · 53 citations · Full text

Health Professions, Emergency Medicine, Emergency Management +12

Misplaced Mistrust: The Collaborative Construction of Doubt In 911 Emergency Calls

Angela Cora Garcia, Penelope Ann Parmer · Symbolic Interaction · 1999 · 50 citations

Social Sciences, Communication, Social Psychology +17

1–5 of 17

Authors

KL
Kay L. O’Halloran
Curtin University, Australia
2 publications · 47 citations
2
h-index
AW
Ann Weatherall
Victoria University of Wellington, New Zealand
2 publications · 45 citations
2
h-index
AC
Angela Cora Garcia
Bentley University, United States
2 publications · 95 citations
2
h-index
AW
Austin Whiteside
Curtin University, Australia
2 publications · 47 citations
2
h-index
SJ
Sarah J. Tracy
Arizona State University, United States
2 publications · 227 citations
2
h-index

1–5 of 41

Institutions

1–8 of 25

Venues

Research on Language and Social Interaction
4 publications · 281 citations
4
h-index
Discourse Studies
2 publications · 42 citations
2
h-index
Symbolic Interaction
2 publications · 95 citations
2
h-index
Western Journal of Communication
1 publications · 40 citations
1
h-index
Qualitative Research in Psychology
QRP · 1 publications · 11 citations
1
h-index

1–5