Concepedia

Call Volume Forecasting

Call Volume Forecasting is a predictive modeling method within the domain of capacity forecasting that specifically estimates the number of incoming calls over a given time period using historical call data and statistical or machine learning techniques.

24

Publications

1.3K

Citations

52

Authors

34

Institutions

Publications per year

2017–2026

6

Parents

Publications

24

The application of forecasting techniques to modeling emergency medical system calls in Calgary, Alberta

Nabil Channouf, Pierre L’Ecuyer, Ármann Ingólfsson et al. · Health Care Management Science · 2006 · 177 citations

, , +11

Interday Forecasting and Intraday Updating of Call Center Arrivals

Haipeng Shen, Jianhua Z. Huang · Manufacturing & Service Operations Management · 2008 · 148 citations

, , +16

EMS call volume predictions: A comparative study

Hubert H. Setzler, Cem Saydam, Sungjune Park · Computers & Operations Research · 2008 · 136 citations

, , +8

Forecasting emergency medical service call arrival rates

David S. Matteson, Mathew W. McLean, Dawn B. Woodard et al. · The Annals of Applied Statistics · 2011 · 123 citations · Full text

, , +17

Changes in Police Calls for Service During the Early Months of the 2020 Coronavirus Pandemic

Matthew P J Ashby · Policing A Journal of Policy and Practice · 2020 · 121 citations · Full text

, , +9

1–5 of 24

Authors

52

  1. HS
    Haipeng Shen

    University of North Carolina at Chapel Hill, United States

    4 publications · 253 citations

    4

    h-index

  2. JZ
    Jianhua Z. Huang

    Texas A&M University, United States

    3 publications · 220 citations

    3

    h-index

  3. DK
    Devon K. Barrow

    Lancaster University, United Kingdom

    2 publications · 88 citations

    2

    h-index

  4. PL
    Pierre L’Ecuyer

    Université de Montréal, Canada

    2 publications · 210 citations

    2

    h-index

  5. MP
    Matthew P J Ashby

    University College London, United Kingdom

    2 publications · 138 citations

    2

    h-index

1–5 of 52

Institutions

34

  1. University of North Carolina at Chapel Hill

    Chapel Hill, United States

    4 h-index

    4 publications

    253 citations

  2. University College London

    London, United Kingdom

    3 h-index

    3 publications

    171 citations

  3. Texas A&M University

    College Station, United States

    2 h-index

    2 publications

    210 citations

  4. Coventry University

    Coventry, United Kingdom

    2 h-index

    2 publications

    88 citations

  5. University of New Mexico

    Albuquerque, United States

    2 h-index

    5 publications

    66 citations

  6. Université de Montréal

    Montreal, Canada

    2 h-index

    5 publications

    597 citations

  7. Lancaster University

    Lancaster, United Kingdom

    2 h-index

    2 publications

    110 citations

  8. Indiana University Bloomington

    Bloomington, United States

    1 h-index

    1 publications

    25 citations

1–8 of 34

Venues

  1. Journal of Business Research

    JBR · 3 publications · 131 citations

    3

    h-index

  2. Prehospital Emergency Care

    1 publications · 37 citations

    1

    h-index

  3. Policing A Journal of Policy and Practice

    1 publications · 121 citations

    1

    h-index

  4. Health Systems

    1 publications · 20 citations

    1

    h-index

  5. Health Care Management Science

    HCMS · 1 publications · 177 citations

    1

    h-index

1–5