Concepedia

Average Handling Time

Average Handling Time is a performance metric in customer service operations that quantifies the average duration of a customer interaction, encompassing talk time, hold time, and after-call work, used to evaluate operational efficiency and agent productivity.

185

Publications

7.8K

Citations

588

Authors

272

Institutions

Publications per year

2017–2026

42

Variants

Aht

Parents

Publications

185

Routing methods for warehouses with multiple cross aisles

Kees Jan Roodbergen, René de Koster · International Journal of Production Research · 2001 · 367 citations · Full text

, , +15

A proactive approach for simultaneous berth and quay crane scheduling problem with stochastic arrival and handling time

Xiaole Han, Zhiqiang Lü, Lifeng Xi · European Journal of Operational Research · 2010 · 230 citations

, , +13

The effect of prey morphology and size on handling time in a piscivore, the largemouth bass (<i>Micropterus salmoides</i>)

James A. Hoyle, Allen Keast · Canadian Journal of Zoology · 1987 · 203 citations

, , +10

Crab-resistant features of shells of burrowing bivalves: Decreasing vulnerability by increasing handling time

Elizabeth G. Boulding · Journal of Experimental Marine Biology and Ecology · 1984 · 194 citations

, , +14

Blockchain-driven customer order management

Veronica Martinez, Michael Zhao, Ciprian Blujdea et al. · International Journal of Operations & Production Management · 2019 · 179 citations · Full text

, , +17

1–5 of 185

Authors

588

  1. GT
    Gerald T. Mackulak

    Arizona State University, United States

    3 publications · 111 citations

    3

    h-index

  2. SA
    Steven A. Juliano

    Illinois State University, United States

    3 publications · 146 citations

    3

    h-index

  3. SJ
    Steven J. Cooke

    Carleton University, Canada

    3 publications · 266 citations

    3

    h-index

  4. YF
    Yaghoub Fathipour

    Tarbiat Modares University, Iran

    3 publications · 106 citations

    3

    h-index

  5. FR
    F. Robert Jacobs

    Indiana University Bloomington, United States

    2 publications · 225 citations

    2

    h-index

1–5 of 588

Institutions

272

  1. Tarbiat Modares University

    Tehran, Iran

    3 h-index

    10 publications

    334 citations

  2. Agricultural Research & Education Organization

    Tehran, Iran

    3 h-index

    4 publications

    116 citations

  3. Indiana University Bloomington

    Bloomington, United States

    3 h-index

    3 publications

    276 citations

  4. University of Illinois Urbana-Champaign

    Urbana, United States

    3 h-index

    5 publications

    397 citations

  5. Arizona State University

    Tempe, United States

    3 h-index

    7 publications

    207 citations

  6. Shahid Chamran University of Ahvaz

    Ahvāz, Iran

    2 h-index

    4 publications

    55 citations

  7. University of Cincinnati

    Cincinnati, United States

    2 h-index

    2 publications

    84 citations

  8. Massachusetts Institute of Technology

    Cambridge, United States

    2 h-index

    4 publications

    101 citations

1–8 of 272

Venues

  1. Journal of Applied Entomology

    5 publications · 184 citations

    5

    h-index

  2. International Journal of Production Research

    5 publications · 789 citations

    5

    h-index

  3. Journal of Animal Ecology

    4 publications · 389 citations

    4

    h-index

  4. Canadian Journal of Zoology

    4 publications · 263 citations

    4

    h-index

  5. Entomologia Experimentalis et Applicata

    3 publications · 144 citations

    3

    h-index

1–5