Concepedia

Automatic Call Distribution

Automatic Call Distribution is a telephony system that routes incoming calls to appropriate agents based on predefined criteria such as skill set, availability, or priority, thereby optimizing call center efficiency and resource allocation.

8

Publications

184

Citations

20

Authors

16

Institutions

Publications per year

2017–2026

1

Variants

Acd

Parents

Publications

8

The Session Initiation Protocol: Providing advanced telephony services across the Internet

Henning Schulzrinne, Jonathan D. Rosenberg · Bell Labs Technical Journal · 2002 · 43 citations

, , +15

Seasonal Trends in Acoustic Detection of Marine Mammals in Baffin Bay and Melville Bay, Northwest Greenland + Supplementary Appendix 1 (See Article Tools)

Héloïse Frouin‐Mouy, Katie Kowarski, Bruce Martin et al. · ARCTIC · 2017 · 36 citations · Full text

, , +17

The contribution of information technology to call center productivity

Frantz Rowe, Rolande Marciniak, Cécile Clergeau · Information Technology and People · 2011 · 23 citations

, , +17

Fundamental Plans for Toll Telephone Plant

J. J. Pilliod · Bell System Technical Journal · 1952 · 22 citations

, , +15

A scale database architecture for network services

T. Bowen, G. Gopal, Gary Herman et al. · IEEE Communications Magazine · 1991 · 17 citations

, , +17

1–5 of 8

Authors

20

  1. JJ
    J. J. Pilliod

    1 publications · 22 citations

    1

    h-index

  2. HF
    Héloïse Frouin‐Mouy

    Fisheries and Oceans Canada, Canada

    1 publications · 36 citations

    1

    h-index

  3. BM
    Bruce Martin

    Fisheries and Oceans Canada, Canada

    1 publications · 36 citations

    1

    h-index

  4. GH
    Gary Herman

    Core Competence, United States

    1 publications · 17 citations

    1

    h-index

  5. TA
    Thomas A. Mazzuchi

    George Washington University, United States

    1 publications · 15 citations

    1

    h-index

1–5 of 20

Institutions

16

  1. Université Paris Nanterre

    Nanterre, France

    1 h-index

    1 publications

    23 citations

  2. Laboratoire Génie Industriel

    Gif-sur-Yvette, France

    1 h-index

    2 publications

    32 citations

  3. Université d'Angers

    Angers, France

    1 h-index

    1 publications

    23 citations

  4. Wisconsin Disability Association

    Madison, United States

    1 h-index

    1 publications

    36 citations

  5. Institutions et Dynamiques Historiques de l'Économie et de la Société

    Paris, France

    1 h-index

    1 publications

    23 citations

  6. Bouygues (France)

    Paris, France

    1 h-index

    2 publications

    32 citations

  7. École Centrale Paris

    Châtenay-Malabry, France

    1 h-index

    2 publications

    32 citations

  8. Université Paris Cité

    Paris, France

    1 h-index

    1 publications

    23 citations

1–8 of 16

Venues

  1. Information Technology and People

    1 publications · 23 citations

    1

    h-index

  2. Bell Labs Technical Journal

    1 publications · 43 citations

    1

    h-index

  3. ARCTIC

    1 publications · 36 citations

    1

    h-index

  4. IEEE Communications Magazine

    1 publications · 17 citations

    1

    h-index

  5. IIE Transactions

    1 publications · 16 citations

    1

    h-index

1–5