Concepedia

Accessible Customer Service

Accessible Customer Service is a structured framework within communication access that ensures equitable, timely, and effective interaction between service providers and individuals with diverse disabilities through the systematic removal of sensory, cognitive, and linguistic barriers in service delivery processes.

10

Publications

428

Citations

25

Authors

18

Institutions

Publications per year

2017–2026

4

Parents

Publications

10

Accessibility for Ontarians with Disabilities Act

David Higgins · 2010 · 134 citations

, , +13

Why Swedish people play online poker and factors that can increase or decrease trust in poker Web sites: A qualitative investigation

Richard T. A. Wood, Mark D. Griffiths · Journal of Gambling Issues · 2008 · 88 citations · Full text

, , +16

Do people with disabilities believe the ADA has served their consumer interests?

Carol Kaufman‐Scarborough, Stacey Menzel Baker · Journal of Consumer Affairs · 2005 · 58 citations

, , +13

Perceived control and purchase intention in online shopping: The mediating role of self-efficacy

Yahong Li, Zhipeng Xu, Fuming Xu · Social Behavior and Personality An International Journal · 2018 · 55 citations · Full text

, , +14

Multi-Lingual Hybrid Chatbot for Empowering Rural Women Self-Help Groups in India

Sruthy Anand, Moturi Karthikeya, A.M. Abhishek Sai et al. · 2023 · 20 citations

, , +15

1–5 of 10

Authors

25

  1. SM
    So’Phelia Morrow

    The University of Texas at Austin, United States

    1 publications · 14 citations

    1

    h-index

  2. FX
    Fuming Xu

    Jiangxi Normal University, China

    1 publications · 55 citations

    1

    h-index

  3. MK
    Moturi Karthikeya

    Amrita Vishwa Vidyapeetham, India

    1 publications · 20 citations

    1

    h-index

  4. TK
    Thomas Klemm

    Duke University, United States

    1 publications · 14 citations

    1

    h-index

  5. DH
    David Higgins

    University of Hong Kong, Hong Kong SAR China

    1 publications · 134 citations

    1

    h-index

1–5 of 25

Institutions

18

  1. University of Michigan

    Ann Arbor, United States

    1 h-index

    4 publications

    56 citations

  2. South Central Minzu University

    Wuhan, China

    1 h-index

    1 publications

    55 citations

  3. Zhongnan Hospital of Wuhan University

    Wuhan, China

    1 h-index

    1 publications

    55 citations

  4. Wyoming Department of Education

    Cheyenne, United States

    1 h-index

    1 publications

    58 citations

  5. Maastricht University

    Maastricht, The Netherlands

    1 h-index

    1 publications

    17 citations

  6. Atrium Medical Cente

    Middletown, United States

    1 h-index

    1 publications

    17 citations

  7. Sungkyunkwan University

    Seoul, South Korea

    1 h-index

    2 publications

    30 citations

  8. Universidad Autónoma de Madrid

    Madrid, Spain

    1 h-index

    1 publications

    17 citations

1–8 of 18

Venues

  1. Sustainability

    1 publications · 15 citations

    1

    h-index

  2. Journal of Gambling Issues

    1 publications · 88 citations

    1

    h-index

  3. Social Service Review

    SSR · 1 publications · 14 citations

    1

    h-index

  4. Journal of Consumer Affairs

    JCA · 1 publications · 58 citations

    1

    h-index

  5. Soccer and Society

    1 publications · 17 citations

    1

    h-index

1–5