Concepedia

Julie Abbott

JA

6

Publications

191

Citations

6

H-Index

2001

Active since

Affiliations

IBM (United States)(Current)

Julie Abbott is an author at IBM (United States) specializing in management, business, and marketing.

Top concepts

BusinessManagementMarketingBig DataData ScienceData ManagementCustomer SatisfactionInformation ManagementCustomer Relationship ManagementEducation

Publications per year

2001–2019

6

Publications

6

Does employee satisfaction matter? A study to determine whether low employee morale affects customer satisfaction and profits in the business‐to‐business sector

Julie Abbott · Journal of Communication Management · 2003 · 52 citations

Productivity, Customer Satisfaction, Company Profits +15

Data data everywhere – and not a byte of use?

Julie Abbott · Qualitative Market Research An International Journal · 2001 · 49 citations

Customer Experience, Customer Satisfaction, Engineering +28

The CRM imperative — Practice vs theory in the telecommunications industry

L. T. Wright, Merlin Stone, Julie Abbott · Journal of Database Marketing & Customer Strategy Management · 2002 · 41 citations · Full text

Organizational Systems, Organizational Communication, Management +12

UK data warehousing and business intelligence implementation

Tony Dobbs, Merlin Stone, Julie Abbott · Qualitative Market Research An International Journal · 2002 · 21 citations

Data Management Issue, Business Intelligence, Data Warehouse +21

‘Do horses cause divorces?’ Autoethnographic insights on family, relationships and resource-intensive leisure

Katherine Dashper, Julie Abbott, Carrianne Wallace · Annals of Leisure Research · 2019 · 17 citations · Full text

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