Concepedia

Fredy Valenzuela

FV

6

Publications

252

Citations

6

H-Index

2005

Active since

Affiliations

University of New England(Current)

Fredy Valenzuela is an author at University of New England specializing in business, marketing, and customer satisfaction.

Top concepts

BusinessMarketingCustomer SatisfactionManagementConsumer BehaviorConsumer ResearchOrganizational BehaviorCultureTourismLanguage

Publications per year

2005–2016

6

Publications

6

An Application of Travel Blog Narratives to Explore Memorable Tourism Experiences

Lalith Chandralal, Jennifer Rindfleish, Fredy Valenzuela · Asia Pacific Journal of Tourism Research · 2014 · 186 citations

Customer Satisfaction, Tourism Management, Cultural Tourism +16

Customer Perception of Green Advertising in The Context of Eco-Friendly FMCGs

Rumman Hassan, Fredy Valenzuela · Contemporary Management Research · 2016 · 16 citations · Full text

Switching barriers used to retain retail banking customers

Fredy Valenzuela · Management Research Review · 2010 · 15 citations

Customer Experience, Customer Satisfaction, Retail Banking Customers +14

Switching Barriers’ Influences on Service Recovery Evaluation in the Retail Banking Industry: Construct Development and Testing

Fredy Valenzuela · Australasian Marketing Journal (AMJ) · 2014 · 14 citations

Retail Banking Industry, Customer Satisfaction, Recovery Evaluation +13

Learning analytics: a bottom-up approach to enhancing and evaluating students' online learning

Josie Fisher, Fredy Valenzuela, Sue Whale · 2014 · 11 citations

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