Soo Cheong Jang

Effects of perceived service fairness on emotions, and behavioral intentions in restaurants

Young Namkung, Soo Cheong Jang · European Journal of Marketing · 2010 · 222 citations

Business, Hospitality Management, Marketing +11

Benefit segmentation of Japanese pleasure travelers to the USA and Canada: selecting target markets based on the profitability and risk of individual market segments

Soo Cheong Jang, Alastair M. Morrison, Joseph T. O’Leary · Tourism Management · 2002 · 210 citations

Business, Marketing, Marketing Management +17

Customer complaints in restaurants: Do they differ by service stages and loyalty levels?

Young Namkung, Soo Cheong Jang, Soo-Keun Choi · International Journal of Hospitality Management · 2010 · 83 citations

Business, Hospitality Management, Marketing +16

Environmental perceptions and willingness to pay for preservation: Evidence from beach destinations in China

Jia Liu, Yichen Zhao, Soo Cheong Jang · International Journal of Tourism Research · 2021 · 21 citations

Management, Tourism Management, Environmental Attitudes +16