Concepedia

Albert Graf

AG

Statistics

Publications

4

Citations

175

H-Index

4

Active since

1994

Affiliations

University of St.Gallen(Current)

Albert Graf is an author at University of St.Gallen specializing in customer relationship management, management, and organizational communication.

Publications per year

1994–2008

4

Publications

4

Changing roles of customers: consequences for HRM

Albert Graf · International Journal of Service Industry Management · 2007 · 59 citations

Management, Human Resource Management, Customer Relationship Management +6

Customer value analysis in financial services

Peter Maas, Albert Graf · Journal of Financial Services Marketing · 2008 · 57 citations

Business, Finance, Marketing +14

Gender‐Related Jokes in the Workplace: Sexual Humor or Sexual Harassment?<sup>1</sup>

Masoud Hemmasi, Albert Graf, Gail S. Russ · Journal of Applied Social Psychology · 1994 · 43 citations

Social Sciences, Organizational Behavior, Social Psychology +14

Leadership by Customers? New Roles of Service Companies' Customers

Peter Maas, Albert Graf · German Journal of Human Resource Management Zeitschrift für Personalforschung · 2004 · 16 citations · Full text

Management, Leadership, Organization Studies +6

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