Concepedia

Kai Kristensen

KK

43

Publications

3.2K

Citations

28

H-Index

1984

Active since

Affiliations

Aarhus Business College(Current)

Aarhus University

Stockholm School of Economics

Sheffield City Council

Kai Kristensen is an author at Aarhus Business College specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementCustomer SatisfactionTotal Quality ManagementMarketingService QualityConsumer ResearchPerformance MeasurementEducationEngineering

Publications per year

1984–2014

43

Publications

43

The relationship between customer satisfaction and loyalty: Cross-industry differences

Lars Grønholdt, Anne Martensen, Kai Kristensen · Total Quality Management · 2000 · 513 citations

Total Quality Management, Customer Satisfaction, Relationship Marketing +8

Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology

Kai Kristensen, Anne Martensen, Lars Grønholdt · Total Quality Management · 2000 · 251 citations

Total Quality Management, Customer Satisfaction, Customer Experience +12

The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark

Anne Martensen, Lars Grønholdt, Kai Kristensen · Total Quality Management · 2000 · 248 citations

Total Quality Management, Customer Satisfaction, Customer Experience +10

Enhancing importance‐performance analysis

Jacob Eskildsen, Kai Kristensen · International Journal of Productivity and Performance Management · 2006 · 178 citations

Total Quality Management, Generalizability Theory, Job Performance +18

Measuring the impact of buying behaviour on customer satisfaction

Kai Kristensen, Anne Martensen, Lars Grønholdt · Total Quality Management · 1999 · 170 citations

Total Quality Management, Customer Satisfaction, Customer Profitability +7

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