Concepedia

Lars Grønholdt

LG

20

Publications

2.2K

Citations

18

H-Index

1999

Active since

Affiliations

Copenhagen Business School(Current)

Aarhus University

Lars Grønholdt is an author at Copenhagen Business School specializing in management, marketing, and business.

Top concepts

ManagementBusinessMarketingCustomer SatisfactionConsumer ResearchService QualityTotal Quality ManagementConsumer BehaviorMarketing StrategyBranding

Publications per year

1999–2017

20

Publications

20

The relationship between customer satisfaction and loyalty: Cross-industry differences

Lars Grønholdt, Anne Martensen, Kai Kristensen · Total Quality Management · 2000 · 513 citations

Total Quality Management, Customer Satisfaction, Relationship Marketing +8

Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology

Kai Kristensen, Anne Martensen, Lars Grønholdt · Total Quality Management · 2000 · 251 citations

Total Quality Management, Customer Satisfaction, Customer Experience +12

The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark

Anne Martensen, Lars Grønholdt, Kai Kristensen · Total Quality Management · 2000 · 248 citations

Total Quality Management, Customer Satisfaction, Customer Experience +10

Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system

Anne Martensen, Lars Grønholdt · The Journal of Academic Librarianship · 2003 · 188 citations

Customer Satisfaction, Library Design, Service Quality +8

Measuring the impact of buying behaviour on customer satisfaction

Kai Kristensen, Anne Martensen, Lars Grønholdt · Total Quality Management · 1999 · 170 citations

Total Quality Management, Customer Satisfaction, Customer Profitability +7

Rows per page

1–5 of 20