Concepedia

Harihodin Selamat

HS

8

Publications

121

Citations

8

H-Index

2010

Active since

Affiliations

University of Technology Malaysia(Current)

Harihodin Selamat is an author at University of Technology Malaysia specializing in management, business, and strategic management.

Top concepts

ManagementBusinessStrategic ManagementMarketingProject ManagementTechnologyKnowledge ManagementBusiness IntelligenceCustomer SatisfactionInformation Management

Publications per year

2010–2020

8

Publications

8

An overview of success factors for CRM

Farnaz Arab, Harihodin Selamat, Mazdak Zamani · 2010 · 20 citations

Total Quality Management, Customer Satisfaction, Customer Experience +16

Service quality, customer satisfaction, and customer loyalty: a comprehensive literature review (1993-2016)

Seyedhossein Nikou, Harihodin Selamat, Rasimah Che Mohd Yusoff Mohsen Malekalketab Khiabani · Open access jounrals · 2020 · 20 citations

Customer Satisfaction, Service Quality, Service Research +6

Investigating Enterprise Architecture implementation in public sector organisation: A case study of Ministry of Health Malaysia

Nur Azaliah Abu Bakar, Harihodin Selamat · 2016 · 19 citations

Total Quality Management, Engineering, Public Sector Organisation +16

An Examination of the Concept of Smart School: An Innovation to Address Sustainability

Siavash Omidinia, Maslin Masrom, Harihodin Selamat · 2013 · 14 citations · Full text

A DELPHI STUDY OF THE IMPORTANT FACTORS FOR BI SYSTEM IMPLEMENTATION IN THE PUBLIC SECTOR ORGANIZATIONS

Samaneh Salehi Nasab, Harihodin Selamat, Maslin Masrom · Jurnal Teknologi · 2015 · 13 citations · Full text

Public Policy, Organizational System, Organizational Communication +15

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