Concepedia
1
Publications
120
Citations
H-Index
2020
Active since
Affiliations
University of Malaya(Current)
Chao Shen is an author at University of Malaya specializing in customer satisfaction, business, and service quality.
Top concepts
BusinessMarketingService QualityConsumer ResearchCustomer Satisfaction
Publications per year
2020–2020
The impact of service quality and price on passengers' loyalty towards low-cost airlines: The Southeast Asia perspective
Chao Shen, Yazkhiruni Yahya · Journal of Air Transport Management · 2020 · 120 citations
Customer Satisfaction, Southeast Asia Perspective, Low-cost Airlines +8
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