Concepedia

Xiucheng Fan

XF

Statistics

Publications

24

Citations

1.3K

H-Index

19

Active since

2002

Affiliations

Fudan University(Current)

Wenzhou-Kean University

Beijing University of Chinese Medicine

Nankai University

Nanjing University of Aeronautics and Astronautics

Xiucheng Fan is an author at Fudan University specializing in social sciences, business, and marketing.

Publications per year

2002–2024

24

Publications

24

Patient value co-creation in online health communities

Jing Zhao, Tao Wang, Xiucheng Fan · Journal of service management · 2015 · 145 citations

Social Sciences, Communication, Health Behavior +14

When Does the Service Process Matter? A Test of Two Competing Theories

Michael K. Hui, Xiande Zhao, Xiucheng Fan et al. · Journal of Consumer Research · 2004 · 132 citations

Business, Marketing, Marketing Management +17

Multiple emotional contagions in service encounters

Jiangang Du, Xiucheng Fan, Tianjun Feng · Journal of the Academy of Marketing Science · 2010 · 131 citations

Social Sciences, Psychology, Social Psychology +14

The Impact of Online Social Support on Patients’ Quality of Life and the Moderating Role of Social Exclusion

Tang Yao, Qiuying Zheng, Xiucheng Fan · Journal of Service Research · 2015 · 127 citations

Social Sciences, Social Psychology, Outcomes Research +15

To err is human: Tolerate humans instead of machines in service failure

Nuoya Chen, Smaraki Mohanty, Jinfeng Jiao et al. · Journal of Retailing and Consumer Services · 2020 · 89 citations

Computing, Autonomous Systems, Fault Tolerance +13

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