Concepedia
1
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40
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H-Index
2024
Active since
Affiliations
Changzhou Institute of Mechatronic Technology(Current)
Shuhong Gao is an author at Changzhou Institute of Mechatronic Technology.
Publications per year
2024–2024
How the communication style of chatbots influences consumers’ satisfaction, trust, and engagement in the context of service failure
Na Cai, Shuhong Gao, Jinzhe Yan · Humanities and Social Sciences Communications · 2024 · 40 citations · Full text
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