John W. Castro

A HCI technique for improving requirements elicitation

Silvia T. Acuña, John W. Castro, Natália Juristo · Information and Software Technology · 2012 · 69 citations

Engineering, Design, Human-centered Design +13

Evaluation Techniques for Chatbot Usability: A Systematic Mapping Study

Ranci Ren, John W. Castro, Silvia T. Acuña et al. · International Journal of Software Engineering and Knowledge Engineering · 2019 · 61 citations

Arts, Design, Human-computer Interaction +16

Experimentation for Chatbot Usability Evaluation: A Secondary Study

Ranci Ren, Mireya Zapata, John W. Castro et al. · IEEE Access · 2022 · 46 citations · Full text

Arts, Psychology, Human-computer Interaction +16

Usability of Chatbots: A Systematic Mapping Study

Ranci Ren, John W. Castro, Silvia T. Acuña et al. · Proceedings/Proceedings of the ... International Conference on Software Engineering and Knowledge Engineering · 2019 · 30 citations · Full text

Arts, Computer Science, Human-computer Interaction +16

Integrating the Personas Technique into the Requirements Analysis Activity

John W. Castro, Silvia T. Acuña, Natália Juristo · 2008 · 27 citations

Engineering, Computer Science, Human-computer Interaction +15