Concepedia

Ana Patrícia Palma

AP

1

Publications

33

Citations

1

H-Index

2013

Active since

Affiliations

Iscte – Instituto Universitário de Lisboa(Current)

Ana Patrícia Palma is an author at Iscte – Instituto Universitário de Lisboa specializing in management, interactive marketing, and marketing.

Top concepts

BusinessMarketingManagementService QualityConsumer ResearchCustomer SatisfactionInteractive Marketing

Publications per year

2013–2013

1

Publications

1

Environmental factors and satisfaction in a specialty store

Susana Marques, Margarida G. M. S. Cardoso, Ana Patrícia Palma · The International Review of Retail Distribution and Consumer Research · 2013 · 33 citations

Customer Experience, Customer Satisfaction, Intense Competition +11

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