Concepedia

Ebrahim Esmaili

EE

1

Publications

12

Citations

1

H-Index

2019

Active since

Affiliations

Semnan University(Current)

Ebrahim Esmaili is an author at Semnan University specializing in customer relationship management, customer satisfaction, and business intelligence.

Top concepts

BusinessMarketingManagementFirm PerformanceKnowledge ManagementStrategic ManagementBusiness IntelligenceCustomer SatisfactionRelationship MarketingRelationship Management

Publications per year

2019–2019

1

Publications

1

Clarifying the effect of customer knowledge management to improve business performance of banks: considering the role of electronic customer relationship management

Abbas Ali Rastgar, Ebrahim Esmaili, Reihaneh Naderi et al. · International Journal of Electronic Customer Relationship Management · 2019 · 12 citations

Customer Experience, Customer Satisfaction, Relationship Marketing +14

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