Concepedia

Julie M. Hays

JM

Statistics

Publications

12

Citations

587

H-Index

11

Active since

1999

Affiliations

University of Minnesota(Current)

University of St. Thomas - Minnesota

RMIT University

Université de Bordeaux

Julie M. Hays is an author at University of Minnesota specializing in management, service quality, and customer satisfaction.

Publications per year

1999–2009

12

Publications

12

A preliminary investigation of the relationships between employee motivation/vision, service learning, and perceived service quality

Julie M. Hays, Arthur V. Hill · Journal of Operations Management · 2001 · 128 citations

Management, Organization Studies, Organizational Behavior +16

A Methodology for Constructing Collective Causal Maps*

Anníbal Scavarda, Tatiana Bouzdine‐Chameeva, Susan Meyer Goldstein et al. · Decision Sciences · 2006 · 80 citations

Management, Operations Management, Strategy +11

Service Guarantee Strength: The key to service quality

Julie M. Hays, Arthur V. Hill · Journal of Operations Management · 2005 · 79 citations

Business, Marketing, Quality Management +13

A LONGITUDINAL STUDY OF THE EFFECT OF A SERVICE GUARANTEE ON SERVICE QUALITY

Julie M. Hays, Arthur V. Hill · Production and Operations Management · 2001 · 69 citations

Management, Organizational Behavior, Quality Management +10

THE MARKET SHARE IMPACT OF SERVICE FAILURES

Julie M. Hays, Arthur V. Hill · Production and Operations Management · 1999 · 58 citations

Business, Business Economics, Marketing +17

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