Concepedia

Erna Andajani

EA

Statistics

Publications

7

Citations

165

H-Index

7

Active since

2015

Affiliations

University of Surabaya(Current)

Erna Andajani is an author at University of Surabaya specializing in customer satisfaction, marketing, and management.

Publications per year

2015–2023

7

Publications

7

Understanding Customer Experience Management in Retailing

Erna Andajani · Procedia - Social and Behavioral Sciences · 2015 · 44 citations · Full text

Business, Retail Management, Strategic Management +14

The Effects of Service Quality on Customer Satisfaction and Loyalty in a Logistics Company

Angeline Sutrisno, Erna Andajani, Fitri Novika Widjaja · KnE Social Sciences · 2019 · 39 citations · Full text

Management, Operations Management, Supply Chain Management +13

Analysis of Factors Influencing Intention to Adopt Battery Electric Vehicle in Indonesia

Muhammad Candra Saputra, Erna Andajani · ADI Journal on Recent Innovation (AJRI) · 2023 · 33 citations · Full text

Natural Resources, Environmental Social Science, Electric Vehicle Technology +13

Effect and Consequence e-Customer Satisfaction for e-Commerce Users

Rolan Patrada, Erna Andajani · IPTEK Journal of Proceedings Series · 2021 · 14 citations · Full text

Business, Information Systems, Management Information Systems +17

Intention to purchase halal health supplement online: Lessons learned from the health crisis

Adi Prasetyo Tedjakusuma, Hui Nee Au Yong, Erna Andajani et al. · Heliyon · 2023 · 13 citations · Full text

Business, Health Behavior, Marketing +17

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