Concepedia

Nena van As

NV

Statistics

Publications

4

Citations

244

H-Index

4

Active since

2019

Affiliations

Durham University(Current)

SINTEF

Eindhoven University of Technology

Nena van As is an author at Durham University specializing in conversational user interfaces, interaction effect analysis, and social sciences.

Publications per year

2019–2024

4

Publications

4

Caring for Vincent

Minha Lee, S.T.M. Ackermans, Nena van As et al. · 2019 · 183 citations · Full text

Social Sciences, Communication, Interpersonal Communication +14

Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service

Effie Lai‐Chong Law, Asbjørn Følstad, Nena van As · 2022 · 28 citations · Full text

Social Sciences, Psychology, Social Psychology +13

Participatory Design for Whom? Designing Conversational User Interfaces for Sensitive Settings and Vulnerable Populations

Maarten Houben, Nena van As, Nitin Sawhney et al. · 2023 · 18 citations · Full text

Arts, Communication, Design +17

Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion

Asbjørn Følstad, Effie Lai‐Chong Law, Nena van As · ACM Transactions on Computer-Human Interaction · 2024 · 15 citations · Full text

Computing, Behavioral Sciences, Psychology +15

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