Concepedia

Osama Ghafoor

OG

2

Publications

69

Citations

2

H-Index

2014

Active since

Osama Ghafoor is an author specializing in customer satisfaction, business, and marketing.

Top concepts

BusinessMarketingService QualityCustomer SatisfactionFinanceFintechManagementFood QualityConsumer BehaviorConsumer Research

Publications per year

2014–2014

2

Publications

2

Factors Affecting Customers Satisfaction in Restaurants Industry in Pakistan

Raja Irfan Sabir, Osama Ghafoor, Iqra Hafeez et al. · International Review of Management and Business Research · 2014 · 42 citations

Customer Satisfaction, Service Quality, Service Research +15

Factors Affecting Customer Satisfaction in Banking Sector of Pakistan

Raja Irfan Sabir, Osama Ghafoor, Naeem Akhtar et al. · International Review of Management and Business Research · 2014 · 27 citations

Total Quality Management, Customer Satisfaction, Fintech +11

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