Concepedia

Jung Hee Son

JH

2

Publications

77

Citations

2

H-Index

2021

Active since

Affiliations

Yeungnam University(Current)

Woosuk University

Jung Hee Son is an author at Yeungnam University specializing in supply chain management, customer satisfaction, and business.

Top concepts

BusinessMarketingManagementHuman ResourcesService QualityCustomer SatisfactionSupply Chain Management

Publications per year

2021–2022

2

Publications

2

Does employee satisfaction influence customer satisfaction? Assessing coffee shops through the service profit chain model

Jung Hee Son, Jae‐Hong Kim, Gi Jin Kim · International Journal of Hospitality Management · 2021 · 57 citations

Customer Profitability, Customer Satisfaction, Service Quality +9

An exploratory study of changes in consumer dining out behavior before and during COVID-19

Yun Hee Ko, Jung Hee Son, Gi Jin Kim · Journal of Foodservice Business Research · 2022 · 20 citations

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