Statistics
Publications
2
Citations
72
H-Index
2
Active since
2016
Affiliations
Universitat Rovira i Virgili(Current)
Dorina Chicu is an author at Universitat Rovira i Virgili specializing in customer satisfaction, call center operations, and services marketing.
Publications per year
2016–2018
2
2
The service-profit chain in call centre services
Dorina Chicu, Mireia Valverde, Gerard Ryan et al. · Journal of Service Theory and Practice · 2016 · 16 citations
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