Concepedia

Maria del Mar Pàmies

MD

Statistics

Publications

8

Citations

218

H-Index

8

Active since

2015

Affiliations

Universitat Rovira i Virgili(Current)

University of Limerick

Maria del Mar Pàmies is an author at Universitat Rovira i Virgili specializing in customer waiting experience, business, and consumer behavior.

Publications per year

2015–2019

8

Publications

8

Exploring the influence of the human factor on customer satisfaction in call centres

Dorina Chicu, Maria del Mar Pàmies, Gerard Ryan et al. · BRQ Business Research Quarterly · 2018 · 56 citations · Full text

Management, Human Resource Management, Marketing +10

Challenging conventional wisdom: Positive waiting

Gerard Ryan, Gilda Hernández-Maskivker, Mireia Valverde et al. · Tourism Management · 2017 · 46 citations

Business, Social Psychology, Nature Of Science +7

Organising research on university student plagiarism: a process approach

Maria del Mar Pàmies, Mireia Valverde, Christine Cross · Assessment & Evaluation in Higher Education · 2019 · 30 citations

Education, Higher Education, Higher Education Law +8

WWW=WAIT, WAIT, WAIT: EMOTIONAL REACTIONS TO WAITING ON THE INTERNET

Gerard Ryan, Maria del Mar Pàmies, Mireia Valverde · Journal of electronic commerce research · 2015 · 20 citations

Social Sciences, Communication, Social Psychology +12

What is going on when nothing is going on? Exploring the role of the consumer in shaping waiting situations

Maria del Mar Pàmies, Gerard Ryan, Mireia Valverde · International Journal of Consumer Studies · 2015 · 19 citations

Business, Operations Management, Consumer Behavior +12

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