Ricardo Zanchett

Publications

Citations

H-Index

2017

Active since

Affiliations

Universidade Regional de Blumenau(Current)

Ricardo Zanchett is an author at Universidade Regional de Blumenau specializing in hospitality marketing, operations management, and customer service.

ORCID

Top concepts

BusinessLogisticsMarketingManagementService QualityCustomer ServiceMarketing StrategyLogistics ProcessesCustomer SatisfactionHospitality Marketing

Publications per year

2017–2017

Publications

Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)

Gérson Tontini, Klaus Solberg Söilen, Ricardo Zanchett · Asia Pacific Journal of Marketing and Logistics · 2017 · 69 citations

Total Quality Management, Customer Satisfaction, Logistics Processes +20

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