David J. Kwun

An epistemological view of consumer experiences

Andrew Walls, Fevzi Okumuş, Youcheng Wang et al. · International Journal of Hospitality Management · 2010 · 534 citations · Full text

Customer Satisfaction, Culture, Consumer Culture +7

Understanding the Consumer Experience: An Exploratory Study of Luxury Hotels

Andrew Walls, Fevzi Okumuş, Youcheng Wang et al. · Journal of Hospitality Marketing & Management · 2011 · 375 citations

Customer Experience, Customer Satisfaction, Tourism Management +15

Information technology applications and competitive advantage in hotel companies

Anil Bilgihan, Fevzi Okumuş, Khaldoon Nusair et al. · Journal of Hospitality and Tourism Technology · 2011 · 174 citations · Full text

Customer Satisfaction, Business Intelligence, Hotel Companies +22

Effects of campus foodservice attributes on perceived value, satisfaction, and consumer attitude: A gender-difference approach

David J. Kwun · International Journal of Hospitality Management · 2010 · 139 citations · Full text

Food Choice, Customer Satisfaction, Gender-difference Approach +9

The Effect of Jay-customer Behaviors on Employee Job Stress and Job Satisfaction

Gawon Kim, Heejung Ro, Joe Hutchinson et al. · International Journal of Hospitality & Tourism Administration · 2014 · 72 citations · Full text

Customer Satisfaction, Job Performance, Hospitality +17