Concepedia

Injazz Chen

IC

Statistics

Publications

5

Citations

540

H-Index

5

Active since

1988

Affiliations

Cleveland State University(Current)

University of Kentucky

Injazz Chen is an author at Cleveland State University specializing in perceived service quality, information systems, and operations management.

Publications per year

1988–2002

5

Publications

5

IT‐based services and service quality in consumer banking

Faye X. Zhu, Walter Wymer, Injazz Chen · International Journal of Service Industry Management · 2002 · 408 citations

Business, Information Systems, Information Technology +11

Service quality: implications for management development

Atul Gupta, Injazz Chen · International Journal of Quality & Reliability Management · 1995 · 67 citations

Management, Marketing Management, Quality Management +14

Explaining Online Behavioral Differences: An Internet Dependency Perspective

Kuanchin Chen, Injazz Chen, Howard H. Paul · Journal of Computer Information Systems · 2001 · 32 citations

Social Sciences, Communication, Information Systems +10

Employee commitment to the implementation of flexible manufacturing systems

Injazz Chen, Atul Gupta, Chen‐Hua Chung · International Journal of Operations & Production Management · 1996 · 23 citations

Engineering, Operations Management, Organizational Behavior +13

Planning horizons for multi-item hierarchical production scheduling problems: A heuristic search procedure

Chen‐Hua Chung, Injazz Chen, George L.Y. Cheng · European Journal of Operational Research · 1988 · 10 citations

Engineering, Industrial Engineering, Operations Management +12

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