2
Publications
312
Citations
2
H-Index
2008
Active since
Affiliations
A. Silke McCance is an author at University of Illinois Urbana-Champaign specializing in social sciences, psychology, and social psychology.
Top concepts
PsychologySocial SciencesSocial PsychologyCustomer SatisfactionLawArtsBiasEmotionBusinessMarketing
Publications per year
2008–2010
2
2
Alleviating the Burden of Emotional Labor
A. Silke McCance, Christopher D. Nye, Lu Wang et al. · Journal of Management · 2010 · 98 citations
Customer Satisfaction, Social Psychology, Difficult Service Interactions +26
Rows per page
1–2 of 2