Concepedia

Sharmin Spencer

SS

4

Publications

921

Citations

4

H-Index

2004

Active since

Affiliations

DePauw University(Current)

University of Illinois Urbana-Champaign

Sharmin Spencer is an author at DePauw University specializing in social psychology, social sciences, and applied social psychology.

Top concepts

Social SciencesSocial PsychologyManagementPsychologyOrganizational BehaviorApplied Social PsychologyOrganizational PsychologyBiasEmotionBusiness

Publications per year

2004–2009

4

Publications

4

When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions.

Deborah E. Rupp, Sharmin Spencer · Journal of Applied Psychology · 2006 · 469 citations

Customer Experience, Customer Satisfaction, Affective Design +22

Angry, guilty, and conflicted: Injustice toward coworkers heightens emotional labor through cognitive and emotional mechanisms.

Sharmin Spencer, Deborah E. Rupp · Journal of Applied Psychology · 2009 · 227 citations

Behavioral Decision Making, Social Psychology, Discrimination +24

Customer (In)Justice and Emotional Labor: The Role of Perspective Taking, Anger, and Emotional Regulation†

Deborah E. Rupp, A. Silke McCance, Sharmin Spencer et al. · Journal of Management · 2008 · 214 citations

Customer Experience, Customer Satisfaction, Social Psychology +23

Relationships between self-esteem, social experiences and satisfaction with appearance: standardisation and construct validation of two cleft audit measures

Amanda E. Bates, Margaret R. Emerson, Sharmin Spencer · Kent Academic Repository (University of Kent) · 2004 · 11 citations

Cleft Audit Measures, Social Identity, Behavioral Sciences +14

Rows per page

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