Concepedia

Willem Jan Pieterson

WJ

16

Publications

847

Citations

13

H-Index

2006

Active since

Affiliations

University of Twente(Current)

Novay

Belastingdienst

Willem Jan Pieterson is an author at University of Twente specializing in management, communication, and marketing.

Top concepts

ManagementCommunicationMarketingArtsInteractive MarketingPublic PolicyConsumer ResearchDigital MarketingMultichannel ManagementCustomer Satisfaction

Publications per year

2006–2020

16

Publications

16

Electronic government: Rethinking channel management strategies

Wolfgang E. Ebbers, Willem Jan Pieterson, H.N. Noordman · Government Information Quarterly · 2007 · 230 citations

Organizational Communication, Electronic Government, E-services +6

Personalization in the public sector

Willem Jan Pieterson, Wolfgang E. Ebbers, Jan van Dijk · Government Information Quarterly · 2006 · 97 citations

Bureaucracy, Public Policy, Personalized Analytics +7

The use of service channels by citizens in the Netherlands: implications for multi-channel management

Willem Jan Pieterson, Wolfgang E. Ebbers · International Review of Administrative Sciences · 2008 · 94 citations

Multi-channel Management, Public Policy, Organizational Communication +13

Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts

Willem Jan Pieterson, Jan van Dijk · International Conference on Digital Government Research · 2007 · 63 citations

Behavioral Decision Making, Choice Theory, Consumer Research +26

Government 2.0: key challenges to its realization

Albert Meijer, Bert‐Jaap Koops, Willem Jan Pieterson et al. · Data Archiving and Networked Services (DANS) · 2012 · 54 citations · Full text

Rows per page

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