Shihen Chien

Publications

148

Citations

H-Index

2005

Active since

Affiliations

Southern Taiwan University of Science and Technology(Current)

Shihen Chien is an author at Southern Taiwan University of Science and Technology specializing in information management, management, and customer relationship management.

Top concepts

BusinessMarketingManagementKnowledge ManagementBusiness IntelligenceCustomer SatisfactionInformation ManagementCustomer Relationship Management

Publications per year

2005–2005

Publications

A knowledge-enabled procedure for customer relationship management

Yi‐Chen Lin, Hwan‐Yann Su, Shihen Chien · Industrial Marketing Management · 2005 · 148 citations

Knowledge-enabled Procedure, Customer Satisfaction, Knowledge Structuring +8

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